Terms of Service
1. These terms
What these terms cover. These are the terms and conditions on which we supply Products (goods, digital, or app product) to you.
Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds, and returns, and other important information.
By purchasing any products, whether goods, digital, or app product, you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please check these terms to ensure you understand the terms that apply at that time.
2. Information about us and how to contact us
Who we are. ProShop, a company set up in UK.
How to contact us. You can contact us by writing to us at support@proshop.com
3. Our contract with you
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our Products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Our rights to make changes
Minor changes to the products. We may change the product:
To reflect changes in relevant laws and regulatory requirements; and
To implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Updates to App product. We may update or require you to update the app.
6. Delivering the products
Delivery costs. The costs of delivery will be as displayed to you on our website. For any overseas deliveries, there may be additional import tax/duty, depending on the size and value of the goods, which you shall be responsible for paying.
When we will deliver the products. During the order process we will let you know when we will deliver the products to you.
If the products are goods. If the products are goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
If purchasing an app product. The app will be immediately available for your use you as soon as you subscribe and on acceptance of payment.
If the product is a one-off purchase of digital content. The digital content will be immediately available for your use as soon as you subscribe and on acceptance of payment.
7. App Product
App Payments
All app subscription payments are handled through the Apple and Google app stores and are under their terms and conditions. All web subscription payments are handled by Stripe and are bound by these terms and conditions.
PLEASE NOTE: Depending on which country you are in, VAT may be added to the price, according to Apple and Android legislation.
Other currencies are set by Apple or Google directly. For payments made via web, conversion to your home currency will be handled by your account provider and a conversion fee may be charged for this process.
8. Digital Content
If the product is a one-off purchase of digital content.
The digital content will be immediately available for your use you as soon as you subscribe and on acceptance of payment.
9. Refunds, returns and replacements
You have 14 days to return your products under our 14 day return period policy. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use.
Types of refunds:
If what you have bought is faulty, not fit for purpose, or misdescribed, you will have a right to refund or replacement.
If you have simply changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods.
10. Refunds and Returns for faulty goods
Right to refund. You have a right to receive a full refund for: faulty goods; goods not fit for purpose; or goods that are not as described. Your refund shall include any reasonable delivery costs.
Returning faulty goods. If you wish to receive a refund for faulty goods, you must send them back to us. We will pay the reasonable costs of postage or collection.
11. How to contact us for Refund and Return goods
Email. Email us at support@proshop.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
12. Price and payment
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order.
13. How we may use your personal information
We will only use your personal information as set out in our Privacy Policy
14. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15. Support
We recognize that circumstances may change, and you may consider deleting your account. To ensure a secure and personalized process, please reach out to our dedicated customer service team for assistance in deleting your account. Our support team is ready to guide you through the process and address any concerns you may have by clicking on this link: Account & Subscription